999ok Privacy Policy — How We Protect Your Information

When you 999okWhen you use the website or mobile app, certain data is naturally generated or provided by you. In this privacy policy, we clearly explain what that data is, why it is needed, and how it is protected.

By creating an account or using 999ok, you agree to this privacy policy. If you have any concerns, please contact us before you start using the platform.

This policy applies to all website visitors, registered members, and mobile app users. If you access 999ok from Bangladesh, you are fully covered by this policy.

999ok Data is collected in two ways — information you provide directly, and data generated automatically while you use the platform.

What you provide directly:

• At registration: full name, mobile number, email address, date of birth.
• During KYC verification: National ID number or birth certificate details (where required).
• At payment: mobile banking number (bKash/Nagad/Rocket). Full card details are never stored.
• When you contact support: your messages and a description of the issue.

Automatically collected data:

999ok Your data is used only for the purposes listed below — any use beyond this is a violation of our privacy policy.

• Account management and identity verification — for the registration and KYC process.
• Payment processing — to confirm deposits and withdrawals.
• Security monitoring — to detect fraud, hacking, or suspicious activity.
• Customer support — your data helps our support team resolve your issues.
• Service improvement — to enhance platform performance and user experience (anonymized data).
• Legal obligations — as required by licensing authorities or law enforcement agencies.
• Important notifications — to keep you informed about payment confirmations, security alerts, or changes to our terms.

With your consent, we may send you SMS or email notifications about promotional offers and bonuses. You can withdraw this consent at any time — through your account settings or by contacting support.

999ok We are extremely careful about sharing your data with third parties. Below is a clear explanation of when and with whom your information may be shared:

• Payment Operators: Only the information needed to process transactions is shared with bKash, Nagad, or Rocket. These operators follow their own privacy policies.
• Licensing Authority: Certain data must be submitted to regulatory authorities as a condition of maintaining our gaming license.
• Law enforcement agencies: If data must be disclosed under a court order or legal obligation, you will be notified in advance where possible.
• Technology Partners: Limited data may be shared with certain technology providers for server operations or security services — they are contractually bound to keep it confidential.

999okThe data protection framework operates across multiple layers. It is not just a password or a single encryption — each layer has its own dedicated security measure.

• Transmission Encryption: All communication between your device and our servers is encrypted using 256-bit TLS 1.3.
• Database Encryption: Stored personal data is protected with AES-256 encryption — it cannot be read even with direct server access.
• Two-Factor Authentication: Your account requires both a password and a mobile OTP — no one can log in without both.
• Biometric Login: Fingerprint on Android and Face ID on iOS — a login method that's even more secure than a password.
• Anomaly Detection: You will be immediately alerted if there is an unusual login pattern or an access attempt from an unrecognized device.
• Regular Security Audits: Independent external security experts regularly audit 999ok's systems and conduct vulnerability assessments.

That said, no one can guarantee 100% security on the internet. 999ok takes every precaution possible, but keeping your password strong and private is also your own responsibility.

999ok uses cookies on its website. Cookies are small files stored in your browser that help improve your experience on future visits.

• Essential Cookies: Used to maintain login sessions and manage security tokens. Disabling these cookies will prevent the platform from functioning properly.
• Analytics Cookies: Anonymous data — such as which pages are visited most and how quickly they load — helps us improve our service.
• Preference Cookies: To remember your language preference, theme settings, and similar choices.

999ok 999ok does not use advertising cookies or cross-site tracking. Your browsing habits are never shared with advertisers. You can disable cookies in your browser settings, though some features may not work properly as a result.

999okYou have clear rights over your personal data on this platform. We respect those rights and make every effort to fulfil them within a reasonable timeframe.

999ok Data is never kept longer than necessary. Each category of information has its own defined retention period.

• Active account data: retained for as long as the account remains open.
• Transaction records: retained for up to 7 years as required by financial regulations.
• Betting history: retained for up to 5 years for dispute resolution.
• Security logs (IP, login time): 3–90 days, depending on type.
• KYC documents: 5 years after account closure (licensing requirement).
• Support chat: automatically deleted after 2 years.

Once the retention period expires, data is securely deleted so that it cannot be recovered.

999ok For users aged 18 and above only. Collecting or processing data from minors is strictly prohibited under our policy.

Date of birth is verified at registration. If a member is later identified as being under 18, all their data is immediately deleted and the account is permanently closed.

999ok This Privacy Policy may be updated when necessary. Members will be notified before any significant changes take effect.

• A notification will be sent to your registered email at least 7 days before any changes take effect.
• The "Last Updated" date at the top of this page is always kept current.
• For major updates, a summary will be shown when you log in.
• If you don't agree to the updated policy, you may request account closure and all your data will be deleted.

It's worth checking this page from time to time, especially if you haven't logged in for a while. Changes don't mean we're walking back our commitments — they reflect our ongoing effort to protect your data even better.